'Service Calls'

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Most of our treatments come with a very generous warranty period, however due to the nature of some pests, the types of control methods allowed or available and Australian climate and environment, it is sometimes untenable to offer long warranties or even any warranty at all. As stated, most services are backed by a warranty or by our 100% Satisfaction Guarantee. Below is a list of popular services and Warranties.

 ·  Cockroaches, silverfish – Up to 6 months Warranty (please refer to your treatment sheet)

 ·  Ants & Spiders – Up to 6 months Warranty

 ·  Flea & Tick treatments – Up to 3 months Warranty

 ·  Rodent Program – Up to 3 months Warranty

 ·  Biting insects such as wasps/bees - 100% Satisfaction Guarantee

Things you need to know about the Warranty

Depending on the type of pest treated, we offer you a up to 6 month return policy Warranty. 

That is; where if you have a ‘re-infestation' of the treated pest, or the treatment has not effectively dealt with the problem, you can call us back and we will re-treat free of charge.

 · Warranty claims are known as 'Service Calls'. A service call is not a complete re-treatment but a thorough investigation and re-application to areas where the treatment has either not been applied in all areas required or conditions have caused some of the treated areas to fail. We do not offer money back immediately upon a request of a service call. Our satisfaction Guarantee allows for us to attempt to rectify the situation within 30 days (the outcome may take longer) and if we can't resolve the issue, we will give you your money back.

 · Warranty does not begin again from a service call. The Warranty begins from the initial date of the completed treatment and then continues until the date of expiration.

 · On  services we send reminder to you 1 month before the treatment is due. We encourage you to book in your renewal service within 7 days of the anniversary to increase the efficacy of the treatment meaning you will not have to call us back because you won't have a problem!

 · You must contact us immediately if you suspect the treatment is not working. We want you to let us know, after all, this is what you have paid for.

 · Even though we will really try, we cannot always fit you in immediately as our business operates on 'pre-bookings' where most clients book a month in advance. Because we want you to be happy, we will do everything we can to service your home as soon as possible. We ask for your patience & understanding in this regard.

 ·  We always keep accurate records of our services both for your own benefit and the benefit of our business. We always aim to send the same technician to your home to rectify the situation as the Technician is familiar with your property. 

Note: It is important that you contact us as soon as you discover the problem, don't wait until your warranty has expired. We operate on an honesty and 'within reason' system when it comes to Warranty claims. 99.9% of our clients are honest and understand that the treatment can only last around 6-9 months and that it does begin to lose its efficacy after about 180 days. This is mainly due to the types of products allowed to be used and their residual effect coupled with our Australian climate.

How to Claim

It's easy. If you have a problem, phone or email us and we will check against our records to see if you are still covered and organise a convenient time to come out and see you about problem.